When We Ship
We ship our sausage products using UPS Next Day Air and Second Day Air only. The apparel-only orders will be shipped UPS ground or USPS Priority Mail. Please be aware of your items in your cart at checkout and select the correct shipping method. As soon as we process your order, you will be provided with a UPS tracking number (by email), please use it as a reference to help you find out exactly when your product is due to arrive at your house.
It takes us at least one full business day to process and prepare your sausage for shipment. Please take this into consideration. For instance, if you order on Tuesday night, we may not be able to ship your order until Thursday or Monday of the following week. We do not want your packages to sit in a warehouse over the weekend.
Next Day Shipping
Orders received after 2:00 p.m. on Wednesday through Sunday, will be processed and usually shipped on the following Monday.
Second Day Shipping
Orders received after 2:00 p.m. on Tuesday through Sunday, will be processed and shipped on the following Monday.
How We Ship
We package the sausages in a Styrofoam box with gel packs or dry ice. The sausages are vacuum packed in approximately one pound packages, and then flash frozen. If you do not know what you would like, just let us know what you are looking for, and we can put a box together for you.
Perishable items must be delivered to street addresses and be refrigerated upon your receipt. It is the customer’s responsibility to provide proper shipping addresses and to ensure that someone will be available to accept the delivery.
Orders can NOT be shipped to a P.O. Box address.
If Otto’s Sausage Kitchen is not able to fulfill your order within the above parameters, you will receive an e-mail informing you of the back order which also contains your new ship date and tracking information. Most back ordered items will ship one to two business days later. Otto’s Sausage Kitchen will notify you via e-mail should there be an exception.
It is important to remember that all items shipped by Otto’s Sausage Kitchen are perishable. In the event of inclement weather and/or natural disaster, it is possible that delivery may be restricted or impaired. We cannot assume responsibility in these instances. All perishable foods are shipped in specially designed and re-usable insulated coolers to make sure that you receive them in perfect condition. Please be sure to open your packages as soon as they arrive so that your sausage can be stored and refrigerated properly.
We DO NOT accept returns of sausage for any reason. Our sausage is very perishable and will not last the trip back.
If there are ANY problems with your order please call us as soon as you receive your package, no later than 3 days after package was delivered.
- If your order was delivered correctly we will not refund your shipping & handling fees.
- If your order is a gift please check the address and zip that you would like it to be sent to. It is your responsibility to make sure everything is correct.
- Otto’s Sausage Kitchen is well known for their fine quality sausage, but we will not refund your money if the taste is not what you were expecting.
- We are not responsible for packages left at customers’ doors that customers did not check or for stolen packages. If you sent a gift and the giftee was not at home and the items spoiled or were stolen we will not take responsibility. Always feel free to call if there is any questions or concerns that you would like to discuss with us.
We will ONLY accept return shipments of apparel to change sizes or colors. You will be charged for shipping the packages back and forth so please know your size before you order.
Once you receive your box please put your sausage directly into the refrigerator or freezer.
Take out and enjoy!!! Thank you for shopping.